Thank you for all the information that you provided to us. First of all, I apologize for the late response. Vera (North America Support (VR)) Thank you very much for reaching the HTC Online Store email team, I hope you are having a great day. I cannot log into my HTC account on your site your login doesn't recognize my email.ē 10:11:35 Thank you for your interest in HTC, have a great rest of the week!Ē this a copy and paste answer? It does nothing to address my issue. For any further questions or need further assistance, you can always reply to this email or contact us at 1-88 from 9 AM to 10 PM EST. Also you will get another email with the code to download the bundles games in steam web page and enjoy the htc vive. According with the information your order is go to go and we will ship your device in May, as soon as you receive the email with the tracking number you only need to wait 2 days and after that you will have an excellent device in the front of your door. Thank you very much for reaching the HTC Online Store email team, I hope you are having a great day. My first message told them about my issue with my email not being able to be used. the following are the communications sent and recieved judge for yourself. Of course I contacted their customer service department. The first time I tried to use it I got an error that my email is not a recognizable email. I pre-ordered a vive, made an HTC account to track what was going on.

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